can't I give my credit card online?
much will shipping cost?
long will it take to receive my order?
taxes will be charged?
it be cheaper to order from a US location if the price is less?
do I pay for my order?
are our return policies?
Why Can't I Give My Credit Card Online?
found that it is best to talk with our customers to confirm their purchase
prior to obtaining payments. Often people will have incorrect perceptions
about the suitability of a product for a given application - by actually
talking with the potential customer, we can reduce the liklihood of a
return at a later date. In addition, there are often accessories which
customers purchase (to be thorough and get the full benefit of a product)
which are completely unnecessary - this can only be determined by talking
with customers directly.
Much Will Shipping Cost?
charges vary greatly depending not only on the number of products and
type of product, but where we are shipping to (in Canada). If you need
an exact quote, please call or email us for more information. Most individual
products cost from $15 to $25 to ship, and when you buy more than one
product the cost increase is not linear (i.e. 1 TrackIR 5 is usually
$17.50, ordering 2 would be $20).
Long Will It Take To Receive My Order?
time varies greatly depending on where we are shipping to (in Canada).
The graphic below shows the delivery times for UPS Standard Ground Service
in Canada. We also offer UPS Express Service to all of Canada which is next business day to most of Canada.. Canada Post Expedited and Purolator Ground are also available and typically the same transit time as UPS Standard Ground. Extreme Gaming Devices typically ships orders within 2 business days, with the majority of orders shipping out on the next business day. Express orders confirmed prior to 10:00 AM Saskatchewan time (which is CST during Daylight Savings, MDT after Daylight Savings), will be shipped the same day. If Extreme Gaming Devices receives your Express order after 1:00 PM, then every effort will be made to ensure it is shipped out to you that day but Extreme Gaming Devices cannot guarantee that it will ship. Extreme Gaming Devices does typically maintain stock on all the products shown on the web site, and when you place your order you can always confirm that stock is available in the quantity and model that you require.
are coded as follows (note transit time is number of business days not
including day of shipment):
Calgary, Edmonton, Winnipeg
of Alberta, Manitoba
Columbia (except Vancouver Island), Most of Ontario
Island, Ottawa, Southern Quebec
of Quebec, New Brunswick
Taxes Will Be Charged?
GST of 5% (or HST, see below) will be charged on all shipments delivered or billed to Canadian addresses unless a GST Exemption Number is provided and a form is faxed advising us of such exemption PRIOR to the release of the shipment. PST of 5% will be charged on all shipments delivered to or orders billed to Saskatchewan addresses unless a PST Exemption Number is provided and a form is faxed advising us of such exemption PRIOR to the release of the shipment.
HST % will be charged to all shipments delivered or orders
billed to Ontario, Newfoundland and Labrador and New Brunswick addresses
at 13% and to Nova Scotia at 15%.
it be cheaper to order from a US location if the price is less?
a couple of factors you should keep in mind if ordering from the United
The exchange rate does vary - here at ExtremeGamingDevices
we make a reasonable effort to adjust prices as the US-Canadian dollar
exchange rate varies but fluctuations happen constantly. Keep in mind
that if you pay by a Canadian credit card to a US company, your bank will
charge a commission on converting the Canadian funds to US dollars (usually
around 3-5%), and their base exchange rate is higher than the one you
hear quoted on the news (which is the large volume currency exchange rate).
The cost of shipping from a US location is almost always higher than
The courier company or Canada Post will charge you GST/HST on the value
of your shipment, so you don't 'beat the GST/HST' by ordering from the United
States. In addition, you are usually charged a fee for collecting the
GST/HST (disbursement fee - usually between $5 and $10 CDN).
All couriers charge a brokerage fee (for air shipments, the fee is usually
incorporated into the shipping charge) which varies from courier to courier
but is quite substantial. Here is the fee guide from UPS as of January
1, 2011 (and they are more reasonable than some):
FOR DUTY (CDN $)
FEE LEVIED (CDN $)
| $0.00 TO $20.00
|$20.01 TO $40.00
|$40.01 TO $100.00
|$100.01 TO $200.00
|$200.01 TO $350.00
|$350.01 TO $500.00
|$500.01 TO $750.00
|$750.01 TO $1000.00
As a consequence,
what looks like a 'great deal' at first may not save you anything and can end up costing you significantly
more. Let's take an example...
NaturalPoint is currently (April '10) offering a package price of $169.95 (US) for the TrackIR5 and the TrackClip PRO. Sounds like a
great deal doesn't it?
||$159.99 + 37.49 = $197.48 CDN
= $170.00 CDN
||$44.75 US (UPS Air)
= $45.00 CDN
|TOTAL CHARGED AT
TIME OF PURCHASE
||$214.98 + 5% GST
($10.75) = $246.73 CDN
||$8.50 (5% of $170.00)
like a great deal initially ($27.50 difference) ended up saving you all of $2.23.
If you ever have a problem with the product or want to return it (if
they offer a money back guarantee) you have the added hassle of getting
the product over the border again (perhaps more than once if repair or
replacement is required), and you will not be able to receive a refund
on all the import costs you have incurred.
Do I Pay for My Order (Terms of Payment)?
1: Bank draft or money order in advance, which can be mailed to our snail
Group of Companies Ltd.
P.O. Box 9022
receive your payment, we will release your order.
NOTE: Please make all money orders and bank drafts payable to The
Micwil Group of Companies, NOT ExtremeGamingDevices.com.
2: Mastercard or VISA
call our toll-free number to place your order. For security purposes we
can normally only ship to the billing address of the credit card (and
we do verify all addresses), a secondary shipping address which you have
registered with the issuing bank for your credit card. We reserve the
right to ship to only the billing address and will advise you if this
is the case. This is in order to help prevent credit card fraud.
3: Direct Deposit
the most secure and simplest method of payment available. Simply email
or phone us indicating this is the method of payment you wish to employ,
and we will email you the information you need to perform a direct deposit.
Then go to your nearest branch of the Bank of Montreal and make a direct
deposit into our account. Once you have deposited the funds, email us
and following our verification of receipt of the funds that they have
been received, we will release your order.
IMPORTANT NOTE: Some branches will not allow this method of payment,
it is at the discretion of the branch manager. Our experience is that most branches will
allow direct deposits however there are a portion that will not (approximately 5-10%). In
the event that your branch will not allow a direct deposit, we recommend you purchase a
money order and mail it to us as an alternative.
are our Return Policies?
our products come with a 30 day money back guarantee, less a handling
charge of the greater of $5 or 10% of the value of the product sold. In
certain cases the handling charge may be waived depending on the condition
of the product and the amount of time required to restock the product.
In cases where the the product (including its box, manuals, etc.) is damaged
either cosmetically or functionally, there may be an additional restocking
fee (as it will require repair, repackaging or refurbishing before it
can be sold again). In all cases the customer is responsible for all shipping
charges (both on the initial shipment and on the return shipment).
event that the payment was made by credit card, an additional 5% administrative
fee will apply.
to which a quantity discount has been applied will be charged a 25% restocking
fee in the event of a partial or complete return.
for a money back guarantee, the following procedure must be followed:
that the product is in as-new condition. Damaged, abused or obviously
used products will be subject to additional restocking fees.
2) Repack the product in the original product packaging with all original
3) Returns must be shipped freight pre-paid by a method that provides
proof of delivery
4) Please call us to advise that you are shipping back a product and to
obtain an RMA number. Returns without a valid RMA number will be refused.
5) Please note all refunds are made in the same form as the original method of payment.